Resident Task Services

Terms and Conditions of Service

Effective Date: June 1, 2026 Version 1.0

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES OR ACCESSING OUR ONLINE PLATFORM. BY CREATING AN ACCOUNT, BOOKING A SERVICE, OR OTHERWISE USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING THE BINDING ARBITRATION PROVISION AND CLASS ACTION WAIVER IN SECTION 12. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE PLATFORM OR SERVICES.

These Terms and Conditions (“Agreement”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and GTM Works, LLC, d/b/a Greentree Maintenance (“Service Provider”) and govern the optional, fee-based task services (“Services”) offered by Service Provider to residents of properties managed by GreenTree Property Management, Inc. (“Property Manager”), which Services are booked through our online booking platform (“Platform”). This Agreement is effective as of the date you first access the Platform, create an account, or book a Service, whichever occurs first (the “Effective Date”). By scheduling, accepting, or paying for any Service, you acknowledge that you have read and understood this Agreement in its entirety and agree to be bound by all of its terms and conditions, including the limitations of liability, indemnification obligations, arbitration provisions, and warranty disclaimers set forth herein.

While provided exclusively to residents served by the Property Manager, these Services are entirely optional, are not required as a condition of tenancy, and are separate from any maintenance obligations the Property Manager may owe residents under the lease agreement.

1. Defintions

In this Agreement, unless the context otherwise requires, the following terms shall have the meanings set forth below:

“Account” means the registered user account created by User on the Platform to access and book Services.
“Booking” means a confirmed request for Services submitted by User through the Platform to occur at a date and time specified within the request and be for a pre-determined period of time.
“Booking Confirmation” means the electronic confirmation issued by Service Provider upon acceptance of a Booking that provides the date and time of the Booking and the length of the Booking.
“Booking Deposit” means a deposit collected at the time a Booking is made.
“Service Fee” means the fee charged for Services as displayed on the Platform at the time of Booking.
“User Property” means any personal property, equipment, materials, or items provided by User in connection with the Services.
“Unit” means the User’s rental unit that is managed by Property Manager and occupied by User pursuant to a lease or a rental agreement between User and Property Manager on behalf of the owner.

2. Acceptance of Terms; Electronic Agreement

2.1 Acceptance Methods

You accept this Agreement by: (a) clicking “I Accept,” “I Agree,” or a similar button or checkbox presented with these Terms; (b) creating an Account on the Platform; (c) submitting a Booking; or (d) otherwise accessing or using the Platform or Services. If you are accepting on behalf of an organization, you represent and warrant that you have authority to bind that organization to this Agreement.

2.2 Electronic Communications Consent

By using the Platform, you consent to receive electronic communications from Service Provider, including Booking Confirmations, service updates, receipts, legal notices, and promotional communications. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. You may withdraw this consent by contacting us at ta**********@***********co.com, but withdrawal may limit your ability to use certain Platform features.

2.3 Modifications to Terms

Service Provider reserves the right to modify this Agreement at any time. Material changes will be posted on the Platform and, where practicable, communicated to you via email or Platform notification at least thirty (30) days prior to the effective date. Your continued use of the Platform or Services following the effective date of any modification constitutes acceptance of the modified terms. If you do not agree to any modification, you must discontinue use of the Platform and Services before the modification takes effect.

3. Account Registration and Security

3.1 Account Creation

To book Services, you must create an Account by providing accurate, current, and complete registration information, including your name, email address, telephone number, and payment information. You agree to update your Account information promptly to maintain its accuracy. Service Provider reserves the right to suspend or terminate any Account created with false, misleading, or incomplete information.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account. You agree to notify Service Provider immediately of any unauthorized access to or use of your Account. Service Provider shall not be liable for any loss or damage arising from your failure to maintain the security of your Account credentials.

4. Scope Of Services

4.1 Service Categories

Service Provider offers the categories of Services described on the Platform, which may include but are not limited to: installation and mounting services; assembly services; cleaning services; maintenance services; other task-based services as specified. The cost of the Services includes Service Provider returning that portion of the Unit that was altered by the Services to the condition it was in at the time of the Services (“Service Reversion”). The specific Services available, applicable pricing, and scope limitations are set forth on the Platform and may vary by location and availability.

4.2 Right to Deny Service

Service Provider reserves the right, in its sole discretion, to decline, cancel, or modify any Booking that: (a) falls outside the defined scope of Services; (b) presents a safety concern; (c) requires licensure, permits, or certifications beyond Service Provider’s qualifications; (d) involves illegal activity; or (e) for any other reason deemed appropriate by Service Provider (“Right of Denial”). Service Provider’s exercise of the Right of Denial shall not give rise to any liability to User or Service Provider.

4.3 Service Limitations

Service Provider shall only provide the Services listed in the Booking. Service Provider is not authorized to assist with User’s items, projects, requests, or otherwise outside the Services in the Booking. User understands that Service Reversion is limited to removing mounted items, and, as necessary, repairing walls and ceilings, and repainting. Under no circumstance will Service Reversion include repair of damage beyond reversing the original installation of items (or painting) and normal wear and tear to same. User is responsible for the storage of any Unit fixture (“Owner Property”) that is removed as part of the Services and will be reinstalled during the Service Reversion, and will be liable for repair or replacement of any missing or damaged Owner Property. User is responsible for all User Property, and ensuring that User Property is removed from the Unit when User vacates. User acknowledges that User Property left in the Unit upon vacating will be treated as abandoned.

5. Scheduling and Authorization

5.1 Scheduling

All Bookings must be submitted through the Platform. Verbal requests will not be honored.
By submitting a Booking, User confirms they have the legal authority to authorize work within the unit, that all information provided in connection with the Booking is accurate and complete, and User consents to Service Provider personnel entering the unit for the purpose of performing the requested Service.
Users in units governed by a lease with more than one adult executing the lease must ensure all required authorizations are obtained prior to scheduling. The Service Provider is not responsible for disputes among tenants regarding authorized work and will not complete work if a conflict arises.
A Booking Confirmation constitutes User’s binding authorization to allow Service Provider to perform the Services in the Booking. Service Provider will not complete the Services if User is not available at the time scheduled in the Booking Confirmation. User’s Booking Deposit will be retained if Service Provider is unable to enter the Unit at the time of the scheduled Booking.

5.2 Confirmation and Authorization

Upon acceptance of a Booking by Service Provider, you will receive a Booking Confirmation via email or Platform notification. The Booking Confirmation constitutes your binding authorization for Service Provider to perform the specified Services. Service Provider reserves the right to reject any Booking for any reason, including without limitation scheduling conflicts or service capacity constraints.
User acknowledges that Service Provider is affiliated with Property Manager. Property Manager and Service Provider have agreed that any Services provided by Service Provider through the Platform shall have Property Manager’s authorization for an alteration to the Unit as required under User’s lease, which lease requires returning the Unit to its original condition at the end of User’s tenancy. The Property Manager and Service Provider have also agreed that Service Provider will provide the Service Reversion, and that so long as User schedules the Service Reversion prior to vacating the Unit, Property Manager may not deduct the cost of the Service Reversion from User’s security deposit.
User further acknowledges that Service Provider’s fee includes the cost of the Service Reversion. User must schedule the Service Reversion to occur prior to User’s vacancy of the Unit.
Service Provider shall not provide services outside those defined in the Booking, and Property Manager’s authorization is limited solely to the Services described on the Platform and available for Booking.

5.3. User Cooperation

User shall provide safe and reasonable access to the service location in the Unit at the scheduled time of the Booking. If User fails to provide access or is not present at the scheduled Booking (where presence is required), Service Provider may treat the appointment as a cancellation subject to Section 10 governing cancellations. User is responsible for ensuring that all necessary permissions, consents, or authorizations from co-occupants or other third parties (that are not already granted as provided in Section 5.2) are obtained prior to the Booking.

6. Pricing and Payment

6.1 Service Fees

All Service Fees are displayed on the Platform at the time of Booking and are subject to change without prior notice for future Bookings. Unless otherwise specified, Service Fees do not include applicable taxes, which will be calculated and displayed prior to Booking confirmation. Service Provider reserves the right to offer promotional pricing, discounts, or modified fee structures at its sole discretion.

6.2 Booking Deposit

The purpose of the Booking Deposit is to reserve User’s appointment. The Booking Deposit is collected with the remainder of the cost of the Services at the time the Services are performed. In the event Service provider is unable to complete the Services due to User’s acts or omissions, including certain cancellations, the Booking Deposit will be retained by Service Provider. User agrees that the actual cost to Service Provider when Service Provider is unable to complete the Services due to User’s acts or omissions is difficult or impossible to ascertain, but the parties agree that Service Provider will incur additional costs and lost income, such as redeployment costs, lost opportunity costs, and additional bookkeeping and administrative charges, etc. Thus, after making a reasonable endeavor to estimate accurately the approximate costs associated with the cancellation or breach of this Agreement, the parties agree that the set Booking Deposit for the Services shall be retained by Service Provider to compensate for said losses.

6.3 Payment Methods and Authorization

Payment is due at the time of Booking unless otherwise specified. By providing payment information through the Platform, you authorize Service Provider (or its designated payment processor) to charge the applicable Booking Deposit, Service Fee, taxes, and any other charges to your designated payment method. You represent that you are authorized to use the payment method provided and that the payment information is accurate. Service Provider accepts the payment methods displayed on the Platform, which may include credit cards, debit cards, and other electronic payment methods.

6.4 Additional Charges

If, upon arrival, the Service Provider determines that the requested Services are materially more complex than described in the Booking (including without limitation due to non-standard conditions, pre-existing damage, missing materials, or inaccurate descriptions), Service Provider may provide a revised estimate. User may accept the revised estimate or cancel prior to work commencing (subject to Service Provider’s retention of the Booking Deposit pursuant to Section 10). Service Fees do not include the cost of any materials, parts, equipment, or hardware unless explicitly stated. User is responsible for supplying all items to be assembled, installed, or serviced. User shall be billed at the posted hourly rate for Service Provider for Services provided beyond the scheduled Booking.

6.5 Failed Payments

If any payment is declined or fails for any reason, Service Provider may: (a) suspend or cancel the Booking; (b) suspend User’s Account until payment is received; and (c) pursue collection of the outstanding amount through lawful means. User remains liable for all amounts owed regardless of payment failure.

7. Limitation of Liability and Indemnification

7.1 “As-Is” Acceptance of User Property

User acknowledges that all items to be assembled, mounted, hung, or otherwise serviced are User Property and are provided to the Service Provider in an “as-is” condition. Prior to commencing any Service, User accepts full responsibility for disclosing any known defects, fragility, pre-existing damage, unusual weight, or special handling requirements. Failure to disclose such conditions releases Service Provider from any resulting liability.

7.2 Limitation of Liability for Damage to User Property

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE PROVIDER’S TOTAL LIABILITY TO USER FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICES, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, SHALL BE LIMITED TO THE LESSER OF:/

The actual, documented repair or replacement cost of the specific damaged item, based on its current fair market value (not original purchase price or sentimental value); or
The Service Fee paid by User for the specific Service during which the damage occurred.

IN NO EVENT SHALL SERVICE PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, EVEN IF SERVICE PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION APPLIES REGARDLESS OF WHETHER SUCH DAMAGES ARISE FROM BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

7.3 Specific Exclusions — Television and Electronics Mounting

With respect to the mounting of televisions, monitors, speakers, and other electronic devices, the Service Provider shall not be liable for:

Internal damage to electronic components, including screen damage, arising during mounting;
Damage caused by a User-supplied mount, bracket, or hardware that is incompatible with the device or wall surface;
Loss of data, software, subscriptions, or connectivity;
Damage arising from pre-existing wall conditions (e.g., hollow or non-standard wall materials, concealed plumbing or wiring) that were not disclosed by User and were not detectable by reasonable inspection.

7.4 Specific Exclusions — Furniture Assembly

With respect to IKEA and other flat-pack furniture assembly, the Service Provider shall not be liable for:

Damage to furniture components that are defective, damaged prior to assembly, or missing hardware;
Structural failure of assembled furniture caused by defects in the manufacturer’s design, materials, or instructions;
Damage arising from User-provided, incomplete, incorrect, or non-original parts;
Cosmetic damage such as scratches or surface marks that may occur during routine assembly of flat-pack items; or
Damage or property, or injury to individuals, including death, caused by User’s removal of anti-tip hardware for any freestanding furniture installed by Service Provider.

7.5 User Indemnification

User agrees to defend, indemnify, and hold harmless the Service Provider, the Property Manager, and their respective employees, agents, officers, directors, and successors (collectively, “Indemnified Parties”) from and against any and all claims, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

User’s breach of this Agreement;
User’s violation of any applicable law, rule, or regulation;
User’s failure to disclose known defects or special conditions affecting User Property;
User’s supply of defective, incompatible, or unsuitable materials, parts, hardware, or furniture;
Any claim by a third party (including a co-tenant, guest, or invitee of User) related to the Services performed;
User’s misuse, modification, or improper maintenance of items following Service completion; or
Any content, data, or materials submitted by User through the Platform.

7.6 Gross Negligence and Willful Misconduct

Nothing in this Agreement shall limit Service Provider’s liability for damages caused by Service Provider’s own gross negligence or willful misconduct, to the extent such limitation is prohibited by applicable law.

7.7 Essential Basis of the Bargain

USER ACKNOWLEDGES THAT THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 7 REFLECT A REASONABLE ALLOCATION OF RISK AND ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES. SERVICE PROVIDER WOULD NOT PROVIDE THE SERVICES AT THE PRICES CHARGED WITHOUT THESE LIMITATIONS.

8. User Responsibilities

8.1 Pre-Service Inspection

Prior to commencement of any Service, the technician may conduct a brief visual inspection of User Property and the work area in the Unit. Any pre-existing damage observed will be noted in a Pre-Service Condition Form, which User will be asked to acknowledge.
If User declines to complete the Pre-Service Condition Form, the Service Provider may exercise its Right of Denial.
User acknowledges that the Pre-Service Condition Form is for documentation purposes and that the Service Provider makes no warranty regarding items not specifically noted.

8.2 Accurate Information

User shall provide accurate, complete, and current information in connection with all Bookings, including without limitation the nature and scope of the requested Services, the condition of User Property, and any relevant site conditions. User shall promptly notify Service Provider of any changes to such information. Service Provider shall not be liable for any delays, failures, or damages arising from User’s provision of inaccurate or incomplete information.

8.3 User Conduct

User agrees not to: (a) use the Platform or Services for any illegal purpose or in violation of any applicable law; (b) submit false, misleading, or fraudulent Bookings or Account information; (c) interfere with or disrupt the Platform or servers connected thereto; (d) attempt to gain unauthorized access to any portion of the Platform; (e) harass, threaten, or behave inappropriately toward Service Provider personnel; (f) use the Platform to transmit viruses, malware, or other harmful code; or (g) reproduce, distribute, modify, hack, reverse engineer, or create derivative works of Service Provider’s website and any related database, without Service Provider’s prior written consent.

8.4 Flat Pack Furniture

User agrees that all freestanding furniture assembled by Service Provider must be anchored to a wall to reduce the risk of injury caused by tipping furniture. User shall inform Service Provider of the location where such furniture is to be installed and anchored. Service Provider will not complete the Services if proper anti-tip hardware is not available with the furniture. For the purpose of this Agreement, freestanding furniture means bookshelves, dresser drawers, entertainment centers, wardrobes, storage units, shelving, or similar furniture. Service Provider shall have no responsibility for damage or injury caused by User’s removal of anti-tip devices after Service Provider has assembled and anchored furniture.

9. No Warranty

SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVICE PROVIDER EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: (A) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT; (B) WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE; AND (C) WARRANTIES THAT THE PLATFORM OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

The Service Provider does not warrant that assembled furniture will bear loads beyond standard manufacturer specifications, or that mounted items will remain secure in the event of abnormal conditions including earthquake, flooding, or other force majeure events, or perform in any particular manner.

10. Cancellation and Refunds

10.1 Cancellation and Rescheduling

User may cancel or reschedule a Booking on the Platform without penalty at least 72 hours prior to the reserved Booking.
Cancellations made within 72 hours of the scheduled Booking will result in the loss of the Booking Deposit. If a service needs to be rescheduled, changes may be made at least 72 hours in advance, subject to availability.
The Service Provider may cancel or reschedule any appointment due to technician unavailability, safety concerns, inclement weather, emergency conditions, or other circumstances beyond its control. In such cases, Service Provider will offer the User the opportunity to reschedule or the refund of the Booking Deposit.

10.2 Refund Process

Eligible refunds will be processed to the original payment method within seven (7) to ten (10) business days of cancellation confirmation. Service Provider is not responsible for delays caused by User’s financial institution. Refunds are subject to the terms of this Section 10 and any applicable payment processor policies.

11. Relationship of Parties

The Service Provider operates as an independent contractor in performing Services. These Services do not modify the User’s lease agreement, create any additional tenancy rights, or impose any additional obligations on the Property Manager beyond those set forth in the lease. The Property Manager is not a party to this Agreement and shall not be liable for any act or omission of the Service Provider in connection with Task Services.

12. Dispute Resolution and Arbitration

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any dispute arising out of or related to this Agreement shall first be submitted to good-faith negotiation. If unresolved within 30 days, the parties agree to submit the dispute to binding arbitration as provided below. Nothing herein prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.

12.1 Binding Arbitration

IF THE PARTIES ARE UNABLE TO RESOLVE A DISPUTE THROUGH INFORMAL NEGOTIATIONS, ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES (EXCEPT AS SET FORTH IN SECTION 14.5) SHALL BE FINALLY AND EXCLUSIVELY RESOLVED BY BINDING ARBITRATION. THE FEDERAL ARBITRATION ACT, 9 U.S.C. §§ 1-16, GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS ARBITRATION PROVISION.

Arbitration shall be administered by JAMS under its Streamlined Arbitration Rules and Procedures (or, for claims exceeding $250,000, its Comprehensive Arbitration Rules and Procedures), as modified by this Agreement. The arbitration shall be conducted by a single arbitrator selected in accordance with JAMS rules. The arbitration shall be held in San Francisco, CA, or at another mutually agreed location, or via videoconference if agreed by the parties.

12.2 Arbitration Fees and Costs

Payment of arbitration fees shall be governed by JAMS rules, except that Service Provider shall pay User’s share of JAMS fees for claims where the amount in controversy is less than $10,000, unless the arbitrator determines that User’s claims are frivolous. Each party shall bear its own attorneys’ fees and costs, unless the arbitrator awards such fees and costs to the prevailing party where authorized by applicable law.

12.3 Class Action Waiver

USER AND SERVICE PROVIDER AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. IF THIS CLASS ACTION WAIVER IS FOUND TO BE UNENFORCEABLE, THEN THE ENTIRETY OF THIS ARBITRATION PROVISION SHALL BE NULL AND VOID.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing: (a) either party may bring an individual action in small claims court for disputes within the court’s jurisdictional limits; and (b) either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

12.5 Opt-Out Right

User may opt out of this arbitration provision by sending written notice to Service Provider at ta**********@***********co.com within the earlier of thirty (30) days of the date User first accepts this Agreement, or the date of User’s first Booking. The notice must include User’s name, Account email address, and a clear statement that User wishes to opt out of arbitration. If User opts out, all other provisions of this Agreement will continue to apply. Opting out will not affect any other arbitration agreement User may have with Service Provider.

13. Entire Agreement; Amendments

This Agreement, together with any Pre-Service Condition Form, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous understandings, representations, and agreements, whether written or oral. This Agreement may be amended by Service Provider upon reasonable written notice to Resident. Continued use of Services following such notice constitutes acceptance of the amended terms.

14. Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, shall be severed from this Agreement, and the remaining provisions shall continue in full force and effect.

15. Data Privacy And Security

15.1 Collection and Use of Information

Service Provider collects, uses, and discloses personal information in accordance with its Privacy Policy, available at https://www.greentreemaintenance.com/privacy-policy, which is incorporated herein by reference. By using the Platform or Services, User acknowledges having the opportunity to review all privacy policies referenced herein and consents to the collection, use, and disclosure of personal information as described in the Privacy Policy.

15.2 Data Security

Service Provider implements reasonable administrative, technical, and physical safeguards designed to protect User’s personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and Service Provider cannot guarantee absolute security. User acknowledges that User provides personal information at User’s own risk.

15.3 California Privacy Rights

If User is a California resident, User may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale or sharing of personal information. To exercise these rights, contact Service Provider at pr*****@********nv.com. Service Provider will not discriminate against User for exercising these rights.

16. Termination

16.1 Termination by User

User may terminate this Agreement at any time by discontinuing use of the Platform and Services and, if applicable, by closing User’s Account through the Platform settings or by contacting Service Provider at ta**********@***********co.com. Termination does not relieve User of any obligations incurred prior to termination, including payment obligations for completed or scheduled Services.

16.2 Termination by Service Provider

Service Provider may suspend or terminate User’s Account and access to the Platform, in whole or in part, at any time and for any reason, including without limitation: (a) User’s breach of this Agreement; (b) User’s failure to pay amounts when due; (c) conduct that Service Provider determines, in its sole discretion, is harmful to other users, Service Provider personnel, or Service Provider’s business interests; (d) suspected fraudulent, abusive, or illegal activity; or (e) extended periods of Account inactivity. Service Provider will endeavor to provide notice of termination where practicable, but is not obligated to do so.

16.3 Effect of Termination

Upon termination: (a) User’s right to access and use the Platform shall immediately cease; (b) any pending Bookings may be cancelled at Service Provider’s discretion; and (c) Service Provider may delete User’s Account and associated data in accordance with its data retention policies. The following provisions shall survive termination: Sections 7 (Limitation of Liability and Indemnification), 9 (Disclaimer of Warranties), 12 (Dispute Resolution; Arbitration), 15 (Governing Law; Venue), 15 (Data Privacy and Security), and this Section 16.3.

17. General Provisions

17.1 Waiver

No failure or delay by Service Provider in exercising any right, power, or remedy under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude any other or further exercise thereof or the exercise of any other right, power, or remedy.

17.2 Assignment

User may not assign or transfer this Agreement or any rights or obligations hereunder without Service Provider’s prior written consent. Service Provider may freely assign this Agreement without restriction. Any purported assignment in violation of this Section shall be null and void. This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

17.3 Force Majeure

Service Provider shall not be liable for any delay or failure to perform its obligations under this Agreement due to causes beyond its reasonable control, including without limitation acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, accidents, strikes, labor disputes, shortages of transportation, facilities, fuel, energy, labor, or materials, pandemics, epidemics, or governmental action.

17.4 Independent Contractor

Service Provider is an independent contractor and nothing in this Agreement shall be construed to create a partnership, joint venture, agency, or employment relationship between Service Provider and User. This Agreement does not create any rights in any third party.

17.5 Notices

All notices required or permitted under this Agreement shall be in writing and shall be deemed delivered: (a) upon personal delivery; (b) upon sending by email, if confirmed by the recipient; or (c) one (1) business day after deposit with a nationally recognized overnight courier. Notices to Service Provider shall be sent to 2443 Fillmore Street, #380-2009, San Francisco CA 94115 or ta**********@***********co.com. Notices to User shall be sent to the email address or physical address associated with User’s Account.

17.6 Headings

The section headings in this Agreement are for convenience only and shall not affect the interpretation of this Agreement.